Frequently asked questions about how to use the new Sydney Mobile App and Digital Enhancements provided by Anthem:
Q: How is Anthem's digital strategy changing to better support me?
A: It's using technology-Artificial Intelligence (AI) and data science-to deliver a more powerful web and mobile experience. It also includes Sydney, our new mobile app. Sydney builds on Anthem Anywhere's features and offers a more personal and human touch to the experience. And it'll expand and evolve over time.
Q: When do I get to meet Sydney?
A: September 1, 2019.
Q: Will I have to download the Sydney app?
A: Yes. Anthem Anywhere leaves app stores on September 1, 2019. If you have Anthem Anywhere on your devices after that, the app will still work-but you'll get in-app alerts to download Sydney.
Q: Will I have to re-register on the new app?
A: If you use Anthem Anywhere today, you won't have to re-register. You'll use the same login and password from Anthem Anywhere. If it's your first time using our mobile app, and you've already registered on anthem.com, you can use that login and password with Sydney.
Q: What can I do with Sydney?
A: You'll have access to the features you have now in Anthem Anywhere, plus some new ones. Chatbot technology will get you answers to common questions right away. Sydney can also match you up with health-care professionals, and show you what to expect when I comes to costs.
Q: What are some of the new personalized features?
A: A new Health Dashboard brings together personalized program recommendations and information about wellbeing. Other features include support for health goals, integration for health-care devices and health trackers, and more.
Q: Will I still have access to the Online Wellness Toolkit?
A: Yes, and Sydney will also offer these features in its new Health Dashboard. You'll be able to access the Dashboard from your secure web and mobile home screens.