Western Electrical Contractors Association, Inc.

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Jr. Client Services Specialist - (full-time; Rancho Cordova) Posted 12-2-19

Electrical Instructor, Nights and/or Saturdays - (part-time; hiring ongoing; multiple positions open; anywhere in California) Refreshed 12-2-19


 

Jr. Client Services Specialist - Full-Time; Rancho Cordova, CA

WECA offers training for the electrical field.  This position represents WECA to Member Contractors, Students and the general public in a professional, positive and informative manner; providing excellent customer service, handling client correspondence, complaints, and/or inquiries in a timely manner ensuring resolution and/or commitments are met. This position is an entry level career pathway to becoming a Client Service Specialist I.

Processes client orders for classes via phone, answers inbound phone calls to assist clients with their needs; performs other miscellaneous job-related duties as assigned.

Qualifications

  • Must have excellent communication and interpersonal skills.
  • Ability to interact effectively as either a leader or as a member of a team and work collaboratively with other departments.
  • Ability to listen to customers and to understand and respond positively to their requests.
  • Ability to adapt to changing assignments and multiple priorities.
  • Ability to manage multiple tasks and successfully meet deadlines.
  • Ability to set a professional and positive image for the Association.
  • Able to conduct analyses and develop recommendations.
  • Ability to use Microsoft Office (Word, Excel, Outlook, and Publisher) and common office equipment (multi-line phones, copiers, fax, etc.)
  • Applicants must possess and demonstrate strong computer skills and ability to learn new programs easily
  • Advanced Data Entry Skills (alpha & numeric)
  • Exposure to Time Management & Prioritization Practices a Plus
  • Ability to research and discern proper resolution of issues, including knowing when situations call for different/special handling, like flexibility, firmness, empathy, etc.
  • Bi-Lingual English/Spanish a Plus

This position is full-time M-F and the successful candidate must be available to work varied shifts between 8am- 6pm.

Benefits: Medical, Dental after 90 Days, 401K after 12 months

Salary: $14-$16/hr. DOE

If interested, email your resume and a letter of interest to hr@goweca.com.


Part-Time WECA Instructor - Nights and/or Saturdays

Are you on top of your game as an experienced electrician? Do you have what it takes to be a WECA instructor? 

WECA is currently hiring part-time instructors for night and weekend classes. 

- Are you an experienced and knowledgeable electrical professional, with at least one of the following qualifications?

- Certified Residential or General Electrician with at least five years in the trade?

- Current C10 Contractors license with at least 5 years in the trade?

- Electrical engineering degree with some electrical trade experience?

- Vocational teaching degree with previous experience teaching electrical code and theory (will require further evaluation on WECA’s part of your knowledge and qualifications)?

- Retired electrician with 10 years of experience (will require further evaluation on WECA’s part of your knowledge and qualifications)?

- Maintenance electrician with 10 years of experience (will require further evaluation on WECA’s part of your knowledge and qualifications)?

- Electrician working for a non-C10 contractor with 7 years of experience (will require further evaluation on WECA’s part of your knowledge and qualifications)?

- Are you an excellent communicator? 

- Do you have a passion for teaching, explaining, and sharing your knowledge with others?

- Do you have at least 5 years in the electrical trade?

- Do you know how to use a computer?

- Would you like the opportunity to teach from your own home computer*, if you have the skills, equipment and an internet connection that meets WECA's requirements?

- Would you like to be paid a starting rate of $35 per hour, with regular evaluation for performance-based raises?

If you answered yes to the questions above, email your resume and a letter of interest to hr@goweca.com.

*Partial list of requirements in order to be able to teach from home two nights per week from 5:30 to 8:30 p.m.:

- A quiet room containing all equipment needed to teach.

- Reliable, High Speed Internet Connection

- Computer:

Windows

- 1.4GHz Intel® Pentium® 4 or faster processor (or equivalent) for Microsoft® Windows 7, Windows 8/8.1; At least 2 GB RAM

- Additional requirements for RAM, OS, and browser

Mac OS

- 1.83GHz Intel Core™ Duo or faster processor for Mac OS X 10.7.4, 10.8, and 10.9

- Additional requirements for RAM, OS, and browser