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Open Positions

Customer Experience Manager - Full-time. Remote (AZ, CA, TX, or UT) or Onsite at a WECA location in CA or UT. Posted 2-27-26

Workforce Development Specialist - Full-time, Rancho Cordova, CA. Posted 2-24-26

Electrical Instructor, Traveler (Based out of Fresno, CA)- Full-time, Fresno, CA. Refreshed 2-24-26

Electrical Instructor, Traveler (Based out of Rancho Cordova, CA) - Full-time, Rancho Cordova, CA. Refreshed 2-24-26

Interested applicants for any open position should thoroughly review the position description and requirements below and then submit a resume and cover letter to HR@goweca.com. Please specify the position for which you are applying in your subject line.

WECA is hiring a full-time Customer Experience (CX) Manager.

Western Electrical Contractors Association (WECA) is a nonprofit organization supporting merit shop electrical and low‑voltage contractors through industry‑leading apprenticeship, training, and workforce development programs. WECA serves contractors and electricians across Arizona, California, and Utah, helping power the future of the electrical construction industry.

About the Role

WECA is seeking an experienced Customer Experience (CX) Manager to lead and continuously improve the end‑to‑end customer experience across the organization.

Customer experience at WECA includes every interaction—from individual service moments to full customer journeys and long‑term relationships. This role serves as WECA’s organization‑wide CX and Customer Care Standards leader, ensuring that all departments deliver a consistent, empathetic, and five‑star experience.

In addition to managing WECA’s Client Services team, this role partners closely with Operations, Education Delivery, Membership, Accounting, and other teams to embed CX standards into workflows, communication practices, and internal handoffs.

The ideal candidate is a people‑first leader who understands that CX is a strategic driver of trust, loyalty, and organizational success.

Key Responsibilities

Customer Experience (CX) Leadership

Own and continuously improve WECA’s Customer Care Standards
Serve as the organization‑wide leader for customer experience consistency
Partner with all departments to embed CX standards into daily operations and customer journeys
Ensure employees understand how their role impacts the overall customer experience
Act as senior escalation point for complex or sensitive customer issues
Lead effective service recovery using empathy, ownership, and follow‑through
Model strong internal customer service and cross‑department collaboration
Provide intermittent phone coverage to stay connected to frontline customer needs

Customer Service Team Leadership

Lead, coach, and develop the Client Services team
Reinforce behavior‑based service expectations (tone, empathy, ownership, communication)
Conduct call monitoring, quality evaluations, and second‑level coaching
Support service excellence across departments—not just Client Services

CX Operations & Performance Management

Develop and track CX and service KPIs, including:

Net Promoter Score (NPS)
- Customer Satisfaction (CSAT)
- First Contact Resolution (FCR)
- Monitor phone, email, and chat channels for quality, consistency, and service levels
- Analyze service trends, contact drivers, and customer pain points
- Translate CX insights into process, training, and journey improvements
- Maintain service documentation, scripts, and knowledge base content

Training & Quality Assurance

Champion Telephone Doctor / ServiceSkills standards
Deliver organization‑wide CX and customer service training
Coordinate onboarding for new hires across departments
Conduct audits of customer interactions and provide coaching feedback
Prepare service quality summaries for department leaders

RingCentral VoIP & Contact Center Administration

Administer RingCentral VoIP (RingEX) and Contact Center (RingCX)
Manage queues, IVR, call flows, user access, and troubleshooting
Oversee RingCentral billing, usage verification, and vendor coordination
Optimize agent scripts, Agent Assist tools, and AI‑generated insights

CX Strategy & Continuous Improvement

Evaluate end‑to‑end customer journeys across departments
Ensure all customer touchpoints reflect WECA’s high‑touch service expectations
Lead cross‑department CX improvement initiatives
Partner with leadership to evolve CX strategy and execution

Required Qualifications

7–10 years of customer experience (CX) or customer service leadership
Proven experience creating and sustaining organization‑wide CX or service standards
Strong coaching skills focused on communication, tone, and empathy
Experience managing customer service teams or contact center operations
Experience with VoIP or contact center platforms (RingCentral preferred)
Excellent communication, analytical, and problem‑solving skills

Preferred Qualifications

Experience with Telephone Doctor / ServiceSkills or similar behavior‑based models
Experience designing call scripts, CX playbooks, or AI‑assisted agent tools
Background in education services, trade associations, or membership organizations
Experience leading cross‑functional improvement initiatives
Project management experience or training

Salary & Benefits:

Full Time position starting between: $37.00 - $40.00 per hour

Health insurance
Dental insurance
Vision insurance
Life insurance
401(k)
401(k) matching
Employee assistance program
Flexible spending account
Paid time off

Work Location: Remote (within Arizona, California, Texas or Utah) or based at one of the following WECA office locations (Rancho Cordova, CA; San Diego, CA; Fresno, CA; or Woods Cross, UT). Occasional in‑person meetings or travel may be required.

To Apply:

Please submit a resume and cover letter to HR@goweca.com. Please specify the position for which you are applying in your subject line.

WECA is hiring a Workforce Development Specialist. This full-time role is based at our headquarters in Rancho Cordova, CA.

WECA is a nonprofit organization serving merit shop electrical contractors, their employees and the industry suppliers that support them. In California, WECA offers federal and state-approved Commercial, Residential, and Low Voltage (Voice Data Video and Fire Life Safety) Electrical Apprenticeship programs, a state-approved Electrician Trainee program, certification exam preparation classes, and state-approved continuing education classes for journeyperson electricians and low voltage technicians. In Arizona, WECA offers a federal and state-approved Commercial Electrical Apprenticeship program and continuing education classes for Journeyperson electricians. In Utah, WECA offers a federal and state-approved Commercial Electrical Apprenticeship program. WECA additionally shares its expertise by producing curriculum products and publications for the industry.

About the Role

We are seeking a motivated and detail‑oriented Workforce Development Specialist to support our apprenticeship programs and help connect qualified candidates with contractors. In this role, you’ll coordinate participant placements, support testing and interviews, support recruitment efforts, and provide ongoing assistance to participants and employers. This position is ideal for someone who thrives in a people-focused, fast‑paced environment and enjoys helping others succeed in their career pathways.

What You’ll Do

Workforce Management & Customer Service

Coordinate participant placement and assignment with employer partners based on workforce needs.
Prepare and maintain placement records, status updates, and employment‑related documentation.
Support compliance paperwork tied to employment, training, or public workforce programs.
Confirm participant availability and eligibility prior to placement and resolve discrepancies.
Respond promptly and professionally to participant and employer inquiries.
Assist with wage calculations, leave‑of‑absence processing, and preventative disciplinary steps.
Collaborate with internal teams on projects and service delivery as needed.

Training & Education Support

Provide guidance and training on dispatch, selection, and intake processes
Serve as a resource for participants, employers, and partner organizations on program processes.
Collaborate with schools, community organizations, workforce agencies, and employer partners.
Assist individuals with employment-related questions
Contribute feedback to improve recruitment and workforce coordination practices.

Recruitment, Intake & Program Support

Share program requirements, benefits, and career opportunities with prospective applicants.
Assist with sourcing applicants and reviewing minimum qualifications
Schedule and proctor skills and aptitude assessments.
Coordinate interviews and follow-up communication with applicants and candidates.
Conduct or support onboarding and orientation activities as needed.
Participate in job fairs, outreach events, and community engagement activities.

Qualifications

Strong communication and interpersonal skills, with a customer‑service mindset.
Ability to multitask, meet deadlines, and adapt to changing priorities
Ability to manage multiple priorities, meet deadlines, and adapt to changing needs.
Comfortable working independently and as part of a collaborative team.
Experience in workforce development, education, staffing, HR, customer service, or training programs preferred.
Proficient in Microsoft 365 (Word, PowerPoint, Excel, Outlook, SharePoint)
High level of accuracy and strong organizational skills
Experience in skilled trades or apprenticeship programs is a plus but not required.
Knowledge of recruitment, interviewing, or employment law is a plus
Bachelor’s degree preferred (or equivalent combination of education and experience).

Additional Requirements

Valid driver’s license, reliable personal vehicle, and insurable driving record.
Ability to work flexible hours within the standard schedule as needed.
Regular attendance and punctuality are essential.

Physical Requirements

Frequent walking throughout office and classroom areas
Regular standing, bending, reaching, and repetitive hand motion
Occasional lifting up to 20 lbs.
Local travel required

Why You’ll Love Working Here

Make a direct impact on the skilled trades workforce
Collaborate with a supportive and mission-driven team
Help apprentices launch meaningful and successful careers
Opportunities for training, growth, and professional development

Salary & Benefits:

Full Time position: $26.00 - $28.50 per hour

Health insurance
Dental insurance
Vision insurance
Life insurance
401(k)
401(k) matching
Employee assistance program
Flexible spending account
Paid time off

To Apply:

Please submit a resume and cover letter to HR@goweca.com. Please specify the position for which you are applying in your subject line.

Western Electrical Contractors Association (WECA) is hiring an Electrical Apprenticeship Instructor – Traveler in Fresno, CA

Job Description:

The qualified applicant will be involved in a fast-paced, educational setting, instructing Apprentices, certified electricians, or other Journeymen in the Commercial industry. This is a traveling role that will support WECA Apprenticeship classes at facilities in California and Utah and will be based out of our Fresno training facility. The instructor should have experience, expertise, and the ability to effectively instruct in Commercial and Residential electrical systems and theory. Instructors will be responsible for quality delivery of instructional materials and lab activities, input to curriculum development as a subject matter expert (SME), research, and ongoing maintenance of courseware content. Provide support to students and fellow staff members, work in a lab setting, and/or with lab boards provide hands-on instruction. Additionally, this role is required to keep the lab and all training aids maintained and the lab inventory current. It is important that this role stresses the importance of safety and instructs all facets of required safety within instructional material. This role will also keep accurate records of student achievement and maintain class management and discipline in a classroom and lab setting, ability to operate within a Learning Management System (LMS), Exam View, and other tracking and instructional materials and technology. You will also conduct, and train online courses as needed, provide input to annual budget forecasts and conduct job site visits to stay abreast of field experiences within the industry. This role may be asked to travel to support and teach at other WECA locations as needed.

Knowledge, Skill and Experience:

Working knowledge of the NEC (National Electrical Code), and of pertinent City or State inspection requirements.
A thorough knowledge of the methods, materials, tools, and equipment used in installing and repairing commercial electrical systems, and safe use of tools and equipment.
Five (5) years of verifiable work experience in the field within the electrical and/or electrical construction industry; (Equivalent combinations of education and experience may be considered).
Act as a Subject Matter Expert (SME) in development of, research, evaluation of and maintenance of effective and current courseware according to adopted instructional design methods that include lab activities and special projects as may be required.
Stay abreast of vocational and industry trends, employer requirements and new classroom instruction technologies or techniques.
Effectively communicate learning objectives and measure learning and conduct competency testing where required.
Conduct job site visits to member contractors to educate and interact with supervising Journeymen and Apprentices regarding on-the-job (OJT) training and inspections.
An ability to teach all years within program courses identified within specific instructional role.
An ability to motivate and train within an environment that will ensure the safety of students, equipment, and materials.
An ability to identify and consistently and fairly monitor student’s learning capabilities and preferences and provide effective instruction, including curriculum development, maintenance and delivery and proper supervision of lab activities.
An ability to effectively manage the classroom environment within classroom behavior/rules/policies including conflict management as may be required.
An ability to effectively share knowledge and experience and break down concepts to enhance the learning exchange.
Coaching and performance improvement as well as tutoring students as needed.
An ability to work independently in the classroom and in a team setting and provide accurate reports, feedback, and student performance records.
Must be a self-starter, consistently be prepared, creative in problem solving, always take initiative and exercise good judgment and perform in an ethical manner.
Professional and positive image for the Association, friendly, professional, and helpful attitude with customer service skills and assist and/or attend community outreach workforce development opportunities.
Possess a valid Driver’s License and some travel required.
General office administrative and record keeping skills, ability to create and maintain databases, and typing skills.
Knowledge of common office equipment operation (copiers, audio visual equipment and other classroom technology
Computer literacy and basic understanding of MS Word, Excel, Power Point, Outlook, and databases.

Desired Qualifications:

Successfully pass the State Certification Exam, or the ability to attain within the next six (6) months of full-time employment for one of the states WECA operates.
Meet the established requirements for the California State post-secondary clear teachers credential or in the position to apply and obtain preliminary credential within one (1) year and clear credential within 3 years.
Prior formal teaching experience desirable.

If you have a passion for coaching or teaching in the electrical trade, WECA will provide you with excellent training to become a great educator.

Salary and Benefits:

Full Time position - $70,500.00 - $75,000.00

Benefits including:

· Health insurance

· 401(k) matching

· Dental insurance

· Vision insurance

· Flexible spending account

· Life insurance

· Paid time off

To Apply:

Please submit a resume and cover letter to HR@goweca.com. Please specify the position for which you are applying in your subject line.

Western Electrical Contractors Association (WECA) is hiring an Electrical Apprenticeship Instructor – Traveler in Rancho Cordova, CA

Job Description: The qualified applicant will be involved in a fast-paced, educational setting, instructing Apprentices, certified electricians, or other Journeymen in the Commercial industry. This is a traveling role that will support WECA Apprenticeship classes at facilities in California and Utah and will be based out of our Rancho Cordova training facility. The instructor should have experience, expertise, and the ability to effectively instruct in Commercial and Residential electrical systems and theory. Instructors will be responsible for quality delivery of instructional materials and lab activities, input to curriculum development as a subject matter expert (SME), research, and ongoing maintenance of courseware content. Provide support to students and fellow staff members, work in a lab setting, and/or with lab boards provide hands-on instruction. Additionally, this role is required to keep the lab and all training aids maintained and the lab inventory current. It is important that this role stresses the importance of safety and instructs all facets of required safety within instructional material. This role will also keep accurate records of student achievement and maintain class management and discipline in a classroom and lab setting, ability to operate within a Learning Management System (LMS), Exam View, and other tracking and instructional materials and technology. You will also conduct, and train online courses as needed, provide input to annual budget forecasts and conduct job site visits to stay abreast of field experiences within the industry. This role may be asked to travel to support and teach at other WECA locations as needed.

Knowledge, Skills, and Experience:

Working knowledge of the NEC (National Electrical Code), and of pertinent City or State inspection requirements.
A thorough knowledge of the methods, materials, tools, and equipment used in installing and repairing commercial electrical systems, and safe use of tools and equipment.
Five (5) years of verifiable work experience in the field within the electrical and/or electrical construction industry; (Equivalent combinations of education and experience may be considered).
Act as a Subject Matter Expert (SME) in development of, research, evaluation of and maintenance of effective and current courseware according to adopted instructional design methods that include lab activities and special projects as may be required.
Stay abreast of vocational and industry trends, employer requirements and new classroom instruction technologies or techniques.
Effectively communicate learning objectives and measure learning and conduct competency testing where required.
Conduct job site visits to member contractors to educate and interact with supervising Journeymen and Apprentices regarding on-the-job (OJT) training and inspections.
An ability to teach all years within program courses identified within specific instructional role.
An ability to motivate and train within an environment that will ensure the safety of students, equipment, and materials.
An ability to identify and consistently and fairly monitor student’s learning capabilities and preferences and provide effective instruction, including curriculum development, maintenance and delivery and proper supervision of lab activities.
An ability to effectively manage the classroom environment within classroom behavior/rules/policies including conflict management as may be required.
An ability to effectively share knowledge and experience and break down concepts to enhance the learning exchange.
Coaching and performance improvement as well as tutoring students as needed.
An ability to work independently in the classroom and in a team setting and provide accurate reports, feedback, and student performance records.
Must be a self-starter, consistently be prepared, creative in problem solving, always take initiative and exercise good judgment and perform in an ethical manner.
Professional and positive image for the Association, friendly, professional, and helpful attitude with customer service skills and assist and/or attend community outreach workforce development opportunities.
Possess a valid Driver’s License and some travel required.
General office administrative and record keeping skills, ability to create and maintain databases, and typing skills. Knowledge of common office equipment operation (copiers, audio visual equipment and other classroom technology Computer literacy and basic understanding of MS Word, Excel, Power Point, Outlook, and databases.