Jr. Client Services Specialist - Full-Time; Rancho Cordova, CA
WECA offers training for the electrical field. This position represents WECA to Member Contractors, Students and the general public in a professional, positive and informative manner; providing excellent customer service, handling client correspondence, complaints, and/or inquiries in a timely manner ensuring resolution and/or commitments are met. This position is an entry level career pathway to becoming a Client Service Specialist I.
Processes client orders for classes via phone, answers inbound phone calls to assist clients with their needs; performs other miscellaneous job-related duties as assigned.
Qualifications
- Must have excellent communication and interpersonal skills.
- Ability to interact effectively as either a leader or as a member of a team and work collaboratively with other departments.
- Ability to listen to customers and to understand and respond positively to their requests.
- Ability to adapt to changing assignments and multiple priorities.
- Ability to manage multiple tasks and successfully meet deadlines.
- Ability to set a professional and positive image for the Association.
- Able to conduct analyses and develop recommendations.
- Ability to use Microsoft Office (Word, Excel, Outlook, and Publisher) and common office equipment (multi-line phones, copiers, fax, etc.)
- Applicants must possess and demonstrate strong computer skills and ability to learn new programs easily
- Advanced Data Entry Skills (alpha & numeric)
- Exposure to Time Management & Prioritization Practices a Plus
- Ability to research and discern proper resolution of issues, including knowing when situations call for different/special handling, like flexibility, firmness, empathy, etc.
- Bi-Lingual English/Spanish a Plus
This position is full-time M-F and the successful candidate must be available to work varied shifts between 8am- 6pm.
Benefits: Medical, Dental after 90 Days, 401K after 12 months
Salary: $14-$16/hr. DOE
If interested, email your resume and a letter of interest to hr@goweca.com.
Part-Time WECA Instructor - Nights and/or Saturdays
Are you on top of your game as an experienced electrician? Do you have what it takes to be a WECA instructor?
WECA is currently hiring part-time instructors for night and weekend classes.
- Are you an experienced and knowledgeable electrical professional, with at least one of the following qualifications?
- Certified Residential or General Electrician with at least five years in the trade?
- Current C10 Contractors license with at least 5 years in the trade?
- Electrical engineering degree with some electrical trade experience?
- Vocational teaching degree with previous experience teaching electrical code and theory (will require further evaluation on WECA’s part of your knowledge and qualifications)?
- Retired electrician with 10 years of experience (will require further evaluation on WECA’s part of your knowledge and qualifications)?
- Maintenance electrician with 10 years of experience (will require further evaluation on WECA’s part of your knowledge and qualifications)?
- Electrician working for a non-C10 contractor with 7 years of experience (will require further evaluation on WECA’s part of your knowledge and qualifications)?
- Are you an excellent communicator?
- Do you have a passion for teaching, explaining, and sharing your knowledge with others?
- Do you have at least 5 years in the electrical trade?
- Do you know how to use a computer?
- Would you like the opportunity to teach from your own home computer*, if you have the skills, equipment and an internet connection that meets WECA's requirements?
- Would you like to be paid a starting rate of $35 per hour, with regular evaluation for performance-based raises?
If you answered yes to the questions above, email your resume and a letter of interest to hr@goweca.com.
*Partial list of requirements in order to be able to teach from home two nights per week from 5:30 to 8:30 p.m.:
- A quiet room containing all equipment needed to teach.
- Reliable, High Speed Internet Connection
- Computer:
Windows
- 1.4GHz Intel® Pentium® 4 or faster processor (or equivalent) for Microsoft® Windows 7, Windows 8/8.1; At least 2 GB RAM
- Additional requirements for RAM, OS, and browser
Mac OS
- 1.83GHz Intel Core™ Duo or faster processor for Mac OS X 10.7.4, 10.8, and 10.9
- Additional requirements for RAM, OS, and browser